National Workforce Institute uses the following 4-step Competency-Based approach^® to ensure that all workforce professionals receive the required "core" competencies for excellent performance. This approach allows organizations to strategically focus their training resources, reduce cost and redundancy and develop a highly skilled workforce.

Step 1:
Clearly Define Desired Results
• Work with leadership and employees to align performance metrics with organizational goals.
• Use focus groups and online questionnaires to understand current job performance requirements.
• Identify "core" competencies required for all job functions.
• Define behaviors that represent high, average, and poor performance.

Step 2:
Assess Current Competency Levels
• Administer online assessments to measure knowledge of required "core" competencies.
• Administer online 360° feedback surveys to measure performance of required competencies.
• Identify knowledge and performance gaps that represent opportunity for improvement.

Step 3:
Customize and Deliver Training Plan to Close the Knowledge and Performance Gaps
• Identify training required to close performance gaps.
• Customize existing and develop new training.
• Determine most appropriate delivery methods; stand-up, blended or web-based.
• Administer and deliver training.

Step 4:
Measure Results
• Assess increases in employee knowledge and performance.
• Determine what additional action is needed. If gaps still exist, identify other environmental contributors.
• Summarize and provide leadership with results and recommendations for further improvement.